Frequently Asked Questions

Sending a package with WCS is simple, fast and inexpensive.

You can compare different carriers at a glance and make the best choice in terms of delivery and rate.

As a registered customer you have access to your own environment with a clear overview of all your shipments.

In the unlikely event that you cannot find a solution, our customer service is always ready to help you further.

We use Trustpilot to collect customer experiences.

We read all reviews and use them to improve our service even further.
You can read our reviews on this page.

Our calculator is designed so that you only have to enter the dimensions and weight with the destination country and at a glance you can compare all shipping options.

The calculator calculates the total volume of the dimensions you specify.

Together with the weight, the volume is needed to calculate the correct price.

As a logistics intermediary we trade in higher volumes, which means that we obtain high discounted rates from the carriers and therefore you can ship worldwide more economically.

When you receive a shipment from outside the EU, you may owe VAT and / or import duties. This is determined by customs and has no influence on Worldwide Cargo Solutions.

The receiving party pays any import duties due unless explicitly stated.

• Perishable goods
• Payment cards or checks
• Cash or coins
• Drugs
• Precious metals or stones
• Precious metal
• E-cigarettes
• Illegal narcotics
• Items that can be used as weapons (eg decorative swords, kitchen knives and etc.)
• Jewelry
• Live or dead animals
• Foodstuffs
• materials
• Human remains, such as ashes
• Medication / Medicines
• Fake money, coins or stamps
• Fake or toy weapons, replicas, paintball guns, antique weapons, swords, knives, fake grenades
• Indecent goods and clothing, sex toys and pornographic
• Packages that are wet, leaking, or have a strong odor
• Passports or ID cards
• Plants
• Harmfull substances
• Tobacco
• Coats and skins (untreated)
• Liquid materials, including shampoo, body lotion
• Firearms (including parts) and ammunition

You can insure your package against 1.5% of the value of the total content with a minimum administration fee of € 15.

For example, if the content of your shipment concerns € 500, then the administration costs for the insurance are € 15. So 1.5% of € 500 = € 7.50 but the minimum administration costs of the insurance are € 15, -.

So we charge an administration fee of € 15 for the insurance. You can indicate whether you want to use insurance via our rate calculator.

You insure your shipment against damage, theft and loss.

You can register the shipment yourself via the calculator by filling in all the details or you can choose to request a quote by email.

Our customer service will be happy to help you.

info@worldwidecargosolutions.com

At Worldwide Cargo Solutions, individuals pay in advance and for companies it is possible to pay afterwards. You will receive a digital invoice by e-mail.

You can pay in advance safely and easily with iDeal, Bancontact and credit card (Visa, Mastercard and American Express).

(At the moment it is only possible to pay in advance, the option to pay afterwards will be added for companies very soon. If you wish to pay afterwards, please contact our customer service.)

Your shipment will be picked up and processed within 24 hours.

Depending on the destination, this can vary from 1 working day to several working days. In the price overview you can see per carrier and type of service (economy / express / priority) what the estimated number of working days is for the transport of your shipment.

Delivery times are in working days and always subject to, for example, holidays, rural areas, weather conditions and customs processes.

If your shipment is transported to a destination outside the European Union, your shipment will be cleared by local customs. This can sometimes take a few days, because customs have to follow various formalities so that the carrier can ultimately deliver your shipment. After all, customs is a government agency over which we unfortunately cannot influence.

Experience shows that approximately 90% of shipments are neatly delivered within the specified delivery time. We believe it is important to be transparent in this and to communicate this information with you, because we understand how important your shipment is for you. If you would like to know more about delivery times, please do not hesitate to contact us.

We will receive a message as soon as the shipment has been paid. We will then provide you with the shipping labels that we send to your specified email as soon as possible.

You must then print out the shipping labels that you have received by e-mail and place them on the shipment. The courier will then take your shipment and shipping labels to initiate transport.

The weight and dimensions of the package are very important to give a correct rate.

You can find out the weight of the package by weighing yourself on a scale with and then without the package and then calculating the difference. You can also use a kitchen scale if it concerns a smaller or lighter package.

You can also look up the object online.

The weight and dimensions can often be found in the description of the product.

Make sure that the weight and dimensions of the package are as precise as possible. This prevents additional costs afterwards and possible delays.

To send a pallet, we recommend that you do this business-wise, several factors must be taken into account: If you are at home when your pallet is picked up, a truck can be in your street and / or driveway, possibly a forklift truck is needed and the pallet can reach and everything follows according to the CMR fuse.

Do you still want to send a pallet privately?

Please contact us and we will help you further. +31 (0) 107 920 231